Frequently Asked Questions

Anti-Phishing

What is Phishing?
  • User names
  • Passwords
  • Credit card details or
  • Secret questions and answers

Phishing is typically carried out by email and is disguised to appear as a legitimate email from MoneyGram. Links in an email direct you to a fake website that looks like the legitimate MoneyGram online site. Never click on the links in an email. If you wish to visit our site, type our website address into your browser instead of clicking on an email link. 

How do I recognize Phishing?

Here are some things to look for if you suspect you have received a phishing email:

  • Links to a website asking you to verify your account information
  • Links to a website asking you for a bank account or credit card numbers, user names, and passwords
  • Threats if you don't verify your account information, your account will be shut down

Do not click on the links provided in an email. Instead, type the website address directly into your internet browser.

How do I prevent Phishing?

The best way to avoid becoming a victim of phishing is to be aware of common scams. Carefully review email messages you receive to see if it is a phishing scam:

  • Misspelt words
    • English is often a second language for phishers, so misspellings and poor grammar can be key indicators.
  • Bad links
    • Type the website address directly into your browser instead of clicking on a link in an email message.
  • Too good to be true offer
    • Always verify offers before beginning a transaction.

Do not click on the links provided in an email. Instead, type the website address directly into your internet browser.

What should I do if I may have been a victim of Phishing?

If you suspect you've received a phishing email, don't second guess yourself - report it - using the contact us page on this site!